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Our Refund & Return Policy

All sales are final.
No refunds under any circumstances.
Tickets will not be replaced if lost, forgotten, stolen, or destroyed.
The artist lineup is subject to change without notice.
The show will go on rain or shine unless a weather advisory warning is issued by Environment Canada.

Tickets FAQ

Q: I placed an order but did not receive my Tickets?
If you have purchased tickets and received an order confirmation, but have not received your second email with your tickets, please try the following:

1. First, check your “SPAM” or “JUNK” folder in your email application. You may have rules that send emails with attachments to these folders.
2. If you cannot locate the ticket(s) there, please log in to your account by following the instructions given for the question, “How do I log into my account?” The final step in the answer will tell you how to obtain your tickets.

Q: How do I log into my account?

1. Navigate to https://www.eventbrite.ca/home
2. Click the “login” tab at the top-right side of the page.
3. Enter the e-mail you used to signup for your account. Enter your password and click on “Login”.
4. Click the “My Tickets” menu item in the navigation bar.
5. Click the order for the tickets you have purchased.
6. On the final page, you will find your order number and the “Print Tickets” button to download your ticket(s) as a PDF which you can print.

Q: When will I receive my tickets?
You will receive an email shortly after receiving your confirmation email that will contain a “read me” file and a PDF file attachment containing your tickets. You can download & print your tickets immediately through the PDF attachment.

Q: What happens if I lose my ticket?
If you lose your ticket, please reprint one from the PDF you received when you purchased the ticket. If you have deleted your PDF, simply log in to your account and download the ticket PDF to your computer and print it again.

Q: What happens if my ticket is duplicated? Can I print my ticket more than once?
First, please treat your Print at Home ticket like any other valuable (even cash)! The ticket can be printed numerous times, but only the FIRST ticket that gets scanned will be allowed admission. So, we recommend only printing one version of your ticket and then putting the PDF in a secure location.

Q: If I don’t have Internet or an email address, can I use a family member or friend’s email address?
You can use someone else’s email address, however, we recommend it is someone you trust. Another option is: Contact the Event directly and they can print and mail your tickets to you, or place them at Will Call at the event.

Q: How do I make changes to my order?
Once your order has been placed you cannot go back into your account and edit it. If you have made a mistake or would like to edit your order, please contact the Event Website Contact number and they will help you.

Q: Do the print at home tickets have to be printed on a specific type of paper?
No, any type of paper is acceptable as long as it is not too dark. Try to stick with normal white paper or subtle variations. The paper stock does not matter.

Q: If I give my ticket to someone else and their name isn’t on the ticket, will they be allowed in? Do they or I have to show I.D.?
The ticket allows anyone (even without an I.D.) presenting the ticket entry into the event, however, the ticket can only be “scanned” once and any duplication of the ticket will not be allowed entry.